>>Why Choosing us

Our on-time Pre-Sale Service:

1. Free sample cutting: if need free sample, please send us your CAD file and DHL account, we will make video to show you the process, and send sample to your place for checking quality.

2. Customized machine design: According to customer's requirements, we may change our Mould, Materials, the Operation of Software or Appearance of Machine.
 

Our Considerate After-Sale Service:

1. All the new machines enjoy free on-site installation and training service.

2. All the new machines enjoy 12 months free warranty ever since machine being installed.

3. All the machines enjoy 7*24 hours after-sales service and fast response within 12 hours.

4. All the machines enjoy lifelong technical support.

5. If there are some troubles about machine, user need to send description, pictures and video to us, we will arrange engineers for online diagnose and send free parts for replacement during warranty period. Within warranty, we can send parts freely and we pay DHL charge.

6. If online diagnosis not work, we will appoint engineers to on-site inspection.
 

>>FAQ

Q: How's your package?
A: There are 3 layers package around the machine. The 1st one is plastic film for waterproof, we'll convolve 2-3 times around the machine. Next, the 2nd one is foam for protecting machine from shaking during transportation and the last one we use the standard export wooden case.

Q: will the package be damaged during the transportation?
A: All the possible damage is in our consideration and we have take actions to keep it away. Our shipping agent does well in safe transportation and our machine has geen to up to 100 countries all around the world, so don't worry about that, you'll receive the cargo in good condition.

Q: How to install & run the machine?
A: Our technician has done the installation of machine before shipping. About the training, we'll appoint our engineer to train customer on site and promise the whole period of training will be at most 3 days.

Q: What would you do if my machine meet troubles?
A: if meets with any trouble, contact us asap please and it is better that don't move by yourself or irrelated someone else. We'll reply you within 12hs or send engineer solve problem on site if neccessary.

>>Packing & Delivery

1. Each machine is well packed with export standard wooden box.

2. We will take photos & videos of machine before shipping.